BuckTaylor.com Return Policy
Items sold and shipped by BuckTaylor.com can be returned or replaced, when available, by mail within 30 days of receipt. We strive for 100% customer satisfaction – Always!
U.S. & Canadian Customers
New merchandise may be returned within 30 days of receipt for a refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition.
Personalized items may not be returned for replacement or refund, unless the personalization or item is defective.
Damaged Artwork:
If you notice any serious damage to the outside packaging, please do not accept delivery if present when the item is delivered. Contact us immediately at bgbucktaylor@aol.com for a replacement.
If you are not present when the item is delivered, please take a picture of the damaged parcel before opening your shipment, just in case the contents within are damaged and we have to file a report with the post office. If the item(s) inside are damaged as well, take a photo of the affected item(s) and send all corresponding photos to bgbucktaylor@aol.com with a request for your replacement.
If the outside packaging of your shipment is in good condition, but the contents within are damaged, please take a photo of the damaged item(s) and e-mail to bgbucktaylor@aol.com within 48 hours for further instructions on returning (with the Certificate of Authenticity if applicable) for replacement.
Any return that does not comply with the above policy may be rejected or may be subject to a restocking fee, at our discretion. In general, restocking fees start at 20% but may be significantly higher depending on the condition of the return.
ALL RETURNS must be processed through our warehouse within 30 days of receipt before a refund or replacement is issued or sent out, unless express written authorization is states otherwise via a reply e-mail to your request from our office at bgbucktaylor@aol.com
Ship Your Return Via U.S. Postal Service To:
Buck Taylor
Attn: Returns Dept.
1305 Clyde Drive
Marrero, LA 70072
When Returning Items:
Please include a copy of the original invoice contained in the shipment.
Please allow 1-3 weeks for the return to be received and processed.
International Customers:
Please contact us bgbucktaylor@aol.com before returning any product.